Question 1

Why is a $150 deposit required?

Accepted Answer

The $150 deposit secures your crew, truck, and time slot. It's fully credited toward your final bill.

Question 2

Is the deposit refundable?

Accepted Answer

The deposit is non-refundable but is applied to your move. If we cancel for any reason, you're refunded in full.

Question 3

What payment methods do you accept?

Accepted Answer

Credit/debit card and Apple Pay for the deposit. Final balances can be paid by card, ACH, or certified check.

Question 4

Are you licensed and insured?

Accepted Answer

Yes — RTA Prime holds active USDOT and MC authority and carries full cargo and liability insurance.

Question 5

Do you ship internationally?

Accepted Answer

Yes. We coordinate door-to-door international moves and overseas container shipping with customs handled.

Question 6

How does tracking work?

Accepted Answer

After booking, you receive a tracking number. Look up your move anytime on the Track page with your tracking number and email.

Question 7

How accurate is the online quote?

Accepted Answer

The instant estimate is a starting point. Final pricing is confirmed after a brief inventory review by our dispatch team.

Frequently asked questions